• Community
  • Products
  • Jira Core
  • Questions
  • There was an error loading the descriptor 'Create a new issue or add a comment to an existing issue' of plugin 'com.atlassian.jira.jira-mail-plugin'. Disabling.

There was an error loading the descriptor 'Create a new issue or add a comment to an existing issue' of plugin 'com.atlassian.jira.jira-mail-plugin'. Disabling.

I upgraded JIRA from 5.x to latest 7.x.  I see this error.  any help on what is the resolution?

2016-06-03 18:31:44,844 JIRA-Bootstrap ERROR      [c.a.plugin.manager.DefaultPluginManager] There was an error loading the descriptor 'Create a new issue or add a comment to an existing issue' of plugin 'com.atlassian.jira.jira-mail-plugin'. Disabling. java.lang.ClassCastException: com.atlassian.jira.plugins.mail.extensions.ProjectRequiredMessageHandlerValidator cannot be cast to com.atlassian.jira.plugins.mail.extensions.MessageHandlerValidator  at com.atlassian.jira.plugins.mail.extensions.MessageHandlerModuleDescriptor.enabled(MessageHandlerModuleDescriptor.java:58)  at com.atlassian.plugin.manager.DefaultPluginManager.notifyModuleEnabled(DefaultPluginManager.java:1991)  at com.atlassian.plugin.manager.DefaultPluginManager.enableConfiguredPluginModule(DefaultPluginManager.java:1738)  at com.atlassian.plugin.manager.DefaultPluginManager.enableConfiguredPluginModules(DefaultPluginManager.java:1715)  at com.atlassian.plugin.manager.DefaultPluginManager.enableDependentPlugins(DefaultPluginManager.java:1227)  at com.atlassian.plugin.manager.DefaultPluginManager.addPlugins(DefaultPluginManager.java:1188)  at com.atlassian.jira.plugin.JiraPluginManager.addPlugins(JiraPluginManager.java:150)  at com.atlassian.plugin.manager.DefaultPluginManager.earlyStartup(DefaultPluginManager.java:573)  at com.atlassian.jira.plugin.JiraPluginManager.earlyStartup(JiraPluginManager.java:118)  at com.atlassian.jira.ComponentManager$PluginSystem.earlyStartup(ComponentManager.java:610)  at com.atlassian.jira.ComponentManager.quickStart(ComponentManager.java:188)  at com.atlassian.jira.ComponentManager.start(ComponentManager.java:157)  at com.atlassian.jira.upgrade.PluginSystemLauncher.start(PluginSystemLauncher.java:43)  at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2(DefaultJiraLauncher.java:146)  at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:298)  at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:194)  at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:137)  at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:103)  at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)  at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:101)  at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:115)  at java.lang.Thread.run(Thread.java:745)

1 answer

Related question.. The following plugin.. is this supported? JIRA update checker tells that

Unknown

These add-ons have not been registered with the Atlassian Marketplace, so their compatibility with JIRA 7.1.7 is unknown. We recommend performing your own testing before you proceed.

Atlassian JIRA - Plugins - Mail Plugin

 

If this above plugin is not supported, what is the alternative?  Also please see the exception that I am getting in the original report. 

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published Friday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

56 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot