Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

The new Jira issue view - how can I use attachments already uploaded to a ticket?

with the old version we were able to chose one of the files from attachments, with the new Jira issue view I can't



1 answer

0 votes

Hi @Adrian Froschauer 

Are you referring to JIRA server or Cloud?

If server, please which version and I would be happy to help have a look.

If cloud and the image is already attached, click on the image(upload file or image icon in the comment menu) as shown below:

Screenshot 2019-06-14 at 19.50.34.pngSelect the file you want to attach and it should be added.

If you are having problems, can you take a screenshot of what you see when you attempt to upload a file or a screenshot of your comment section.



If I misunderstood your problem, do help clarify this and I would try to answer.

I'm using JIRA Cloud, and I enabled: Jira labs -> New Jira issue view

I've tried with upload file or image icon, in the comment menu, but the attachments are not shown to chose them



Ismael Jimoh Community Leader Jun 14, 2019

Hi @Adrian Froschauer 

Can you get me a screen shot of the pop-up when you click file and images?


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Marketplace Apps & Integrations

New Cloud Apps Roundup - Spring 2021

Atlassian's marketplace partners have had a very productive start to 2021! Since our last roundup, our developer community has added over 160 new cloud apps to the Atlassian Marketplace to help you...

81 views 1 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you