The differences on 2 way to deactivate Cloud account

I want to know what the differences are by 2 way to deactivate Cloud account. I think there are two ways

to deactivate Cloud account. One is to remove the application access (JIRA, Confluence) and another is by

clicking "Deactivate" button. Are there any differences after performing those options?

1 answer

As far as I know,


Deactivating a user will no longer count this issues on the final billing, deactivating all the users will result on the minimum user billing (10 users), all their messages and trackings will remain but the user deactivated will no longer log into the instance.

Removing the instance in what it seems, all the information tracked in the instance will be removed

The deactivate button is very usefull when you are reaching the maximum user number and you want to optimize the a old user with low performance by another brand new user.


Please correct me if I´m wrong

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Thursday in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

77 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you