We have our Github account linked to our JIRA Cloud service but the commands in our commit messages are not interpreted as we want example:
TRAT-12 #comment Comment example
If we push some commits like this we can have the trak of the commit in development section of the issuse in JIRA but the comments are not added to comment section.
Sounds like you have linked Github and Jira, but did you also enable the Smart commits capability? That got me once. See here;
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