The Atlassian Marketplace server is not reachable

[Alex Gogan]

Hi Jira core support,

We have installed Jira server 7.6.1 t a new vps server and we have the issue with Marketplace connectiob now. We have now firewall enabled and can ping marketplace.atlassian.com from the vps server. The vps ip is 88.99.73.130 and hostname jira.fbi.ie. Please help asap.

Regards,

Andrei.

[Alex Gogan]

Hi Sannon,

We tried to apply everything mentioned in the link you have provided but we could not solve the issue. However we can ping the host marketplace.atlassian.com and we disabled firewall:

# iptables -L -n -v
Chain INPUT (policy ACCEPT 1852K packets, 1289M bytes)
pkts bytes target prot opt in out source destination

Chain FORWARD (policy ACCEPT 0 packets, 0 bytes)
pkts bytes target prot opt in out source destination

Chain OUTPUT (policy ACCEPT 1506K packets, 436M bytes)
pkts bytes target prot opt in out source destination

With Regards,

Andrei.

[Shannon S]

Andrei,

Is there anything in your logs that might say what the problem is?

Have you set up this:

• Configuring Marketplace Connectivity

Are you able to run a traceroute to Marketplace to see what comes back?

Regards,
Shannon

[Shannon S]

Hi Alex,

I recommend going through the steps here to see why you might not be able to connect to Marketplace:

• Problems Connecting to the Atlassian Marketplace

Let us know if you have any trouble.

Regards,

Shannon