Teststeps are gone in a test case after an error message


Two coworkers were editing the same testcase when one of them received an error message by pressing the Update button. When he reloaded the page the teststeps were gone. The same happened to the other person editing the testcase. Since then all teststeps in this specific testcase are gone.

I looked into the logs and there was no record of this error neither any clue of the issue.

Looking in the test details history I can see that all steps are marked as deleted by one of the users. What happened and how can I retrieve these steps?

2 answers

This widget could not be displayed.

Hi Felipe,
Could you please submit a case with us at support.getzephyr.com so that we can troubleshoot this issue.

Best Regards,
Zephyr Support

This widget could not be displayed.

Hi @Felipe Costa,

Our latest patch has been released which address the issue you are facing. Please upgrade to 3.2.1.If the issue still persists please feel free to submit a case with us at support.getzephyr.com.

Best Regards,

Zephyr Support.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

305 views 1 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you