Subscriptions are no longer sending detailed results (Jira Core - Cloud)

[Sean Duvall]

I set up a subscription so that a group of users would receive an email; it showed a list of unresolved issues.  The email contained a table of the issues, and it showed all the fields that were associated with that filter.

Within the past week, something changed.  A picture is worth a thousand words, so I'll show you the difference.

(1) Here's what the email used to look like:  https://imgur.com/iszpOg0

(2) Here's what the email looks like now:  https://imgur.com/k5a69nh

I want the subscription emails to look like the example from #1, not from #2.  How can I fix this?

 Edit:  I want to note that this was working on Jan 24th.  On Jan 26th, the issue started appearing.  I mention that, in case there was some update that happened during that time that changed this functionality.

[Sean Duvall · Accepted solution]

For future reference, for anyone whom happens to stumble across this post:

Here's how you can fix it:

1. Log in as an administrator.
2. Go to the JIRA administration screen, under "System" > "Default User Preferences"
3. Change the "Default outgoing email format" to HTML.
4. Now please note that these are only the default settings.  Each user can over-ride these settings.  Each user can over-ride these settings, under their own profile menu.

[Bruce Caldwell]

This issue just started happen for me also.   Did you find a solution?

[Sean Duvall]

Yes I did!  It was thanks to Atlassian customer support.

Here's how you can fix it:

1. Log in as an administrator.
2. Go to the JIRA administration screen, under "System" > "Default User Preferences"
3. Change the "Default outgoing email format" to HTML.
4. Now please note that these are only the default settings.  Each user can over-ride these settings.  Each user can over-ride these settings, under their own profile menu.

[Bruce Caldwell]

thank you so much.

[Deleted user]

Check your filter - right hand corner just above the "Columns" dropdown there is a dropdown button for Views. It may be that it has been switched to Detail instead of List.

[Sean Duvall]

This only changes how the filter is viewed within JIRA itself.  The email that is sent out with the subscription remains unchanged.