Issues that have a resolution set have that strike through line in the Project Key.
If you reopen an issue and the workflow did not clear the resolution, the issue will be still active, but since the resolution was not cleared out, the system still considers it resolved.
Hi Community! The Jira Service Desk marketing team is looking for customers who have successfully switched from Zendesk to Jira Service Desk! We’d love to hear your thoughts on the pros and ...
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