Statusupdates very slow - amount of issues problem?

Hi,

I'm experiencing problems with status not being updated in a ticket project.
e.g. when answering a customer it takes up to 4 hours until the status is refreshed to "waiting for customer".
I have to mention that this core project is very big with over 180.000 tickets.

Reindex finishes within 20minutes without problems, JIRA itself reacts normally.
16GB RAM, 12 cores, enough free space, DB monitor is okay, no obvious system limitations.

I wonder if the amount of issues is causing this problem (e.g. a cursor iterating over each of the 180.000 tickets checking if there are dependencies) and in general if there's a limit / best practice of how many tickets a project should have in maximum on a Standard JIRA Server.

Any hint is welcome.

BR
oli

5 answers

180 000 is not such a big amount. What DB do you have?

Any third party addons or post functions involved in status update? You may try to disable them.

Only "Email This Issue" but that is imho only involved when creating tickets via email... ?

Try to disable all non-system addons.

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