Status Issue changes and I don't know why?

Hi,

Need some advice no how to solve the following problem:

Have custom status of 'Cancelled' 

I move issues from TO DO to Cancelled then a few hours later they showing a status of TO DO?

The history shows that I have made this change, but I have not??

 

How can I find the issue?

How can get more information on why a status changes?

 

Thanks

Kevin  

 

 

2 answers

Hello Kevin,

may be some post functions are added to you workflow. 

Go to project workflow for current ticket, find transitions between "TO DO" and "Cancelled" and check post functions.Check post function in the tickets that have relationship with current ticket. After that status can be changed other part of jira. Status can be changed post function from another workflow, from other plugin.

Hope, it helps.

 

if you have script runner plugin it is possible to create a service that can update tickets periodically:

https://jamieechlin.atlassian.net/wiki/display/GRV/Escalation+Service

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Fadoua M. Boualem
Published Monday in Trello

Using Trello to manage events

As a Jira power user, I was at first doubtful that Trello could benefit my workflow. Jira already uses boards (ones you can customize!), so why would I even need to use Trello?! In this post you will...

470 views 7 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you