Sorry, a communication error occurred while trying to contact the remote authentication server

[N]

Hi everyone

We unsuddenly have the following error when trying to login to JIRA (Jira Server 7.3.1 ):

Sorry, a communication error occurred while trying to contact the remote authentication server.

Although crowd works well. Authorization in Confluence works. And we can't authorize to JIRA as local user too. We tried to reboot JIRA few times. Nothing changed.

atlassian-jira.log:

2021-01-20 09:59:01,079 JIRA-Bootstrap ERROR [c.a.s.core.lifecycle.DefaultLifecycleManager] LifecycleAware.onStart() failed for component with class 'com.atlassian.oauth.serviceprovider.internal.ExpiredSessionRemoverScheduler' from
plugin 'com.atlassian.oauth.serviceprovider'
java.lang.IllegalArgumentException: Job handler already registered: Service Provider Session Remover
at com.atlassian.scheduler.compat.clustered.ClusteredCompatibilityPluginScheduler.registerJobHandler(ClusteredCompatibilityPluginScheduler.java:80)
at com.atlassian.scheduler.compat.AutoDetectingCompatibilityPluginScheduler.registerJobHandler(AutoDetectingCompatibilityPluginScheduler.java:64)
at com.atlassian.oauth.serviceprovider.internal.ExpiredSessionRemoverScheduler.onStart(ExpiredSessionRemoverScheduler.java:35)
at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager$4.consume(DefaultLifecycleManager.java:277)
at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager$4.consume(DefaultLifecycleManager.java:274)
at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager.notifyLifecyleAware(DefaultLifecycleManager.java:303)
at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager.notifyOnStartIfStartedAndEnabled(DefaultLifecycleManager.java:273)
at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager.access$300(DefaultLifecycleManager.java:49)
at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager$3.evaluate(DefaultLifecycleManager.java:235)
at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager$3.evaluate(DefaultLifecycleManager.java:232)
at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager.notifyLifecycleAwares(DefaultLifecycleManager.java:258)
at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager.notifyStartableLifecycleAwares(DefaultLifecycleManager.java:231)
at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager.onPluginEnabled(DefaultLifecycleManager.java:161)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:36)
at com.atlassian.event.internal.AsynchronousAbleEventDispatcher$1$1.run(AsynchronousAbleEventDispatcher.java:48)
at com.google.common.util.concurrent.MoreExecutors$DirectExecutorService.execute(MoreExecutors.java:299)
at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.dispatch(AsynchronousAbleEventDispatcher.java:107)
at com.atlassian.event.internal.EventPublisherImpl.invokeListeners(EventPublisherImpl.java:160)
at com.atlassian.event.internal.EventPublisherImpl.publish(EventPublisherImpl.java:79)
at com.atlassian.plugin.event.impl.DefaultPluginEventManager.broadcast(DefaultPluginEventManager.java:73)
at com.atlassian.plugin.manager.DefaultPluginManager.broadcastIgnoreError(DefaultPluginManager.java:2122)
at com.atlassian.plugin.manager.DefaultPluginManager.onPluginRefresh(DefaultPluginManager.java:795)
... 3 filtered
at java.lang.reflect.Method.invoke(Method.java:498)

Please help us in resolving this.

[mogavenasan]

Hi @N,

Unfortunately, the error that you have provided has nothing to do with the user authentication mechanism in Jira.

You should retrieve your local Jira Admin user account first and then troubleshoot the problem with the connection to the Crowd server. You may refer to Retrieving the JIRA Administrator.

I hope that this helps.

Thanks,
Moga