So in my understanding the email handler is "one way", right? users who submitted cannot inspect (or edit, comment) their submitted issues?

This question is in reference to Atlassian Documentation: Creating issues and comments from email

So in my understanding the email handler is "one way", right? users who submitted cannot inspect (or edit, comment) their submitted issues?

2 answers

1 vote
Sam Hall Community Champion Feb 28, 2017

If the emails are coming from users without a JIRA account, then yes. They won't be able to view what they submitted.

That's assuming you don't allow anonymous access to your JIRA projects.

If the emails come from users with JIRA accounts, then it will depend on the permissions granted to them.

Adding to what Sam said:

If you add the users as customers, they do not "take up a space" in your license. So if you do not want a public helpdesk, why not just add people as customers?

This allows them to see their ticket-state and does not impact the use of the email-handler.

Does the creation of tickets via mail work if you have nor made it public? Or are the users submitting mails customers in Jira?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Monday in Jira Ops

Jira Ops Early Access Program Update #1: Announcing our next feature and a new integration

Thanks for signing up for Jira Ops! I’m Matt Ryall, leader for the Jira Ops product team at Atlassian. Since this is a brand new product, we’ll be delivering improvements quickly and sharing updates...

541 views 0 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you