Slow network connection, need advice

[Sean O' Connor]

Hi

We have two offices, one in New Zealand, the other in the US working on the same product.

The network connection between the two has a large latency, and with the JIRA server in NZ, the US office finds accessing pages to be extremely slow. (30 seconds per page)

The JIRA server is for internal development work. It accesses an internal svn and git server, with AD authentication.

What would be your recommendation?

Have other companies successfully used the cloud product for internal use?

Can a second web server be setup with a single database?

Thanks

Sean

[m93]

Hi maybe it will not solve issue immidietly but in my case it gave deep insight. https://confluence.atlassian.com/jira063/logging-and-profiling-683542620.html#LoggingandProfiling-Profiling

Enable profiling and go to your applicaiton logs. Ok it's not best experience, but it can help. then you will be able to see detailed informations about each part of user request. Also in such experiment take big picture go to few issues, few projects and user from remote site should also did that.

[Mike Friedrich]

Do you use AD to authenticate? It should not be so slow, unless authentication for remote users goes back to the remote site. I think JIRA has some performance mesurement features, ask your Atlassian support for help to track it down.

[Sean O' Connor]

No, the authentication to AD is ok, its just the viewing of an incident. Any click on a link will cause a long delay for users in the US. Its a long connection between offices with 250ms ping times. Would a squid proxy server at one end work? Can 2 jira servers be used together somehow?

[Treethawat Thanawachiramate]

We're having the same issue in Thailand and US sites too. Our ping was around 250ms between two sites. However, it took about 4 - 8 seconds to successfully loaded one issue screen. Please check your jira instance by open the browser developer tools ( press F12 in chrome ) then click on the Network tab and see which part of your page takes long time when it's loading.