Slow network connection, need advice

Hi

We have two offices, one in New Zealand, the other in the US working on the same product.

The network connection between the two has a large latency, and with the JIRA server in NZ, the US office finds accessing pages to be extremely slow. (30 seconds per page)

The JIRA server is for internal development work. It accesses an internal svn and git server, with AD authentication.

What would be your recommendation?

Have other companies successfully used the cloud product for internal use?

Can a second web server be setup with a single database?

Thanks

Sean

2 answers

Do you use AD to authenticate? It should not be so slow, unless authentication for remote users goes back to the remote site. I think JIRA has some performance mesurement features, ask your Atlassian support for help to track it down.

No, the authentication to AD is ok, its just the viewing of an incident. Any click on a link will cause a long delay for users in the US. Its a long connection between offices with 250ms ping times. Would a squid proxy server at one end work? Can 2 jira servers be used together somehow?

We're having the same issue in Thailand and US sites too. Our ping was around 250ms between two sites. However, it took about 4 - 8 seconds to successfully loaded one issue screen. Please check your jira instance by open the browser developer tools ( press F12 in chrome ) then click on the Network tab and see which part of your page takes long time when it's loading.

Hi maybe it will not solve issue immidietly but in my case it gave deep insight. https://confluence.atlassian.com/jira063/logging-and-profiling-683542620.html#LoggingandProfiling-Profiling

Enable profiling and go to your applicaiton logs. Ok it's not best experience, but it can help. then you will be able to see detailed informations about each part of user request. Also in such experiment take big picture go to few issues, few projects and user from remote site should also did that.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

409 views 1 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot