This question is in reference to Atlassian Documentation: Managing access to your service desk

I want set up an SD-project, being an admin myself. I want only one email-adress to be able to enter or adjust requests in my SD-project. Which settings shpould I use best and how to add this one email-adress to my customerlist??

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Make sure that email address is the only user who is a customer or agent in the project.

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