It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Service Desk Header Missing after 7.0 Update

Prior to the 7.0 update JIRA Service Desk had its own heading in the Header Menu, from which I could easily access my Service Desks. These now appear to have been removed and I now need to access the Service Desks from the Project Heading > Service Desks.

Is there a way to get the Service Desk Link back on the Header menu? or do you have any tips for getting quick access to JIRA Service desk without going through the Projects header each time?

 

Thanks

1 answer

Hello Alexander,

Since Cloud instances are always on the latest update, changes will happen to improve JIRA and JIRA Service Desk, now JIRA Service Desk becomes a standalone application that's easier than ever to manage.

If you click on your profile picture in JIRA you will find the Service Desk option under My Jira Home.

There is a page where you can find all the changes on this release and get information about the update and the changes on every application.

Here it is the migration hub, with information of JIRA new update as a whole:
https://confluence.atlassian.com/migration/jira-7

And here it is the page for JIRA Service Desk changes:
https://confluence.atlassian.com/migration/jira-7/cloud_jira+jsd_product-changes

Let me know if you have any further questions, I'll be glad to help you Joshua.

Paulo Miguel
Atlassian Support | Cloud

Deleted user Apr 06, 2016

Hi Paulo - is there any way to configure the profile -> Service desk button to show all service desks an individual is associated with? Currently it seems to go to whichever queue they accessed last.

I'm actually curious about this as well.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

3,709 views 11 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you