Sending email to JIRA ('support@veneka.atlassian.net) from an external email system (exchange)

I want to forward my support emails from work support email account to a JIRA email account ('support@veneka.atlassian.net) but I get a bounce notification from JIRA email address  with the following message ... "This message could not be delivered. "

 

Why is JIRA rejecting emails from external systems 

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Have you configured incoming mail handlers in jira?

No, I haven't. How do I configure the incoming mail handlers in JIRA?

I have configured thje mail handlers but still email to the JIRA email address are still failing.

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