Scheduled Alerting?

Hello Cool People,

 

We have used the ScriptRunner add-on to create a new Send Custom Email listener that would trigger everytime a "Critical" Priority Ticket is created. Basically, this will just send an email alert to the  a group of people and so far this has been working like a charm. I'm just wondering if someone here in the community had tried or can point me  to a right direction on how to make this run on a schedule? 

Right now, the alerting runs all day and triggers everytime a critical ticket is created.  We wanted this to just trigger when a critical ticket is created between 4:00PM - 8:00PM.  

Hopping someone can shed some light and share their expertise on this.

 

 

Best,

Lorenze

2 answers

1 accepted

2 votes

Hi Lorenze,

You can use the send custom email listener with the following condition:

def hour = Calendar.getInstance().get(Calendar.HOUR_OF_DAY)

issue.issueType.name == "Critical" && hour >= 16 && hour < 20

Hope this helps,
Adam 

Works like A Charm. Thanks you so much @Adam Markham [Adaptavist]. Once last question before resolving this. How do we Specify a certain day of the Week?

Thanks for the awesome condition that you have given.

You can incorporate day of week in the condition like so:

def hour = Calendar.getInstance().get(Calendar.HOUR_OF_DAY)
def dayOfWeek = Calendar.getInstance().get(Calendar.DAY_OF_WEEK)

issue.issueType.name == "Critical" && hour >= 16 && hour < 20 && dayOfWeek == Calendar.MONDAY

This will send an email for a critical issue created between 4 - 8pm on Monday only.

Hello Adam,

 

This works like a charm. Thank you so much.

 

Best,

Lorenze

Maybe you can do it from a post-function attached to the create issue transition checking the current time.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Stride

Get Started in Stride in 3 Easy Steps

Get started on Stride in 3 easy steps   If you’re new to Stride, welcome! We’re super excited to have you aboard. Stride is easy to use and set up, so don’t worry about reading tons of borin...

59 views 0 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you