Hello Cool People,
We have used the ScriptRunner add-on to create a new Send Custom Email listener that would trigger everytime a "Critical" Priority Ticket is created. Basically, this will just send an email alert to the a group of people and so far this has been working like a charm. I'm just wondering if someone here in the community had tried or can point me to a right direction on how to make this run on a schedule?
Right now, the alerting runs all day and triggers everytime a critical ticket is created. We wanted this to just trigger when a critical ticket is created between 4:00PM - 8:00PM.
Hopping someone can shed some light and share their expertise on this.
You can use the send custom email listener with the following condition:
def hour = Calendar.getInstance().get(Calendar.HOUR_OF_DAY) issue.issueType.name == "Critical" && hour >= 16 && hour < 20
Hope this helps,
You can incorporate day of week in the condition like so:
def hour = Calendar.getInstance().get(Calendar.HOUR_OF_DAY) def dayOfWeek = Calendar.getInstance().get(Calendar.DAY_OF_WEEK) issue.issueType.name == "Critical" && hour >= 16 && hour < 20 && dayOfWeek == Calendar.MONDAY
This will send an email for a critical issue created between 4 - 8pm on Monday only.
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