Scheduled Alerting?

Hello Cool People,


We have used the ScriptRunner add-on to create a new Send Custom Email listener that would trigger everytime a "Critical" Priority Ticket is created. Basically, this will just send an email alert to the  a group of people and so far this has been working like a charm. I'm just wondering if someone here in the community had tried or can point me  to a right direction on how to make this run on a schedule? 

Right now, the alerting runs all day and triggers everytime a critical ticket is created.  We wanted this to just trigger when a critical ticket is created between 4:00PM - 8:00PM.  

Hopping someone can shed some light and share their expertise on this.





2 answers

1 accepted

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Hi Lorenze,

You can use the send custom email listener with the following condition:

def hour = Calendar.getInstance().get(Calendar.HOUR_OF_DAY) == "Critical" && hour >= 16 && hour < 20

Hope this helps,

Works like A Charm. Thanks you so much @Adam Markham [Adaptavist]. Once last question before resolving this. How do we Specify a certain day of the Week?

Thanks for the awesome condition that you have given.

You can incorporate day of week in the condition like so:

def hour = Calendar.getInstance().get(Calendar.HOUR_OF_DAY)
def dayOfWeek = Calendar.getInstance().get(Calendar.DAY_OF_WEEK) == "Critical" && hour >= 16 && hour < 20 && dayOfWeek == Calendar.MONDAY

This will send an email for a critical issue created between 4 - 8pm on Monday only.

Hello Adam,


This works like a charm. Thank you so much.




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Maybe you can do it from a post-function attached to the create issue transition checking the current time.

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