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Outgoing email from Jira (Service Desk and Software projects) has been randomly clogging up the mail queue and/or showing as errored messages. I enabled logging for outgoing mail and the following shows in atlassian-jira-outgoing-mail.log (this is a small snip of the repeating messages):



Caused by: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.54 SMTP; Unable to relay recipient in non-accepted domain
... 24 more
at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId( [atlassian-mail-5.0.0.jar:?]
at com.atlassian.mail.server.managers.EventAwareSMTPMailServer.sendMimeMessage( [classes/:?]
at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendMimeMessage( [atlassian-mail-5.0.0.jar:?]
at com.sun.mail.smtp.SMTPTransport.sendMessage( [javax.mail-1.6.0.jar:1.6.0]
at com.sun.mail.smtp.SMTPTransport.rcptTo( [javax.mail-1.6.0.jar:1.6.0]

com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.54 SMTP; Unable to relay recipient in non-accepted domain
nested exception is:
Caused by: javax.mail.SendFailedException: Invalid Addresses;
at [?:1.8.0_202]
at [atlassian-scheduler-caesium-3.0.2.jar:?]
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob( [atlassian-scheduler-caesium-3.0.2.jar:?]
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob( [atlassian-scheduler-caesium-3.0.2.jar:?]
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob( [atlassian-scheduler-caesium-3.0.2.jar:?]
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeLocalJob( [atlassian-scheduler-caesium-3.0.2.jar:?]
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob( [atlassian-scheduler-caesium-3.0.2.jar:?]
at com.atlassian.scheduler.core.JobLauncher.launch( [atlassian-scheduler-core-3.0.0.jar:?]
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse( [atlassian-scheduler-core-3.0.0.jar:?]
at com.atlassian.scheduler.core.JobLauncher.runJob( [atlassian-scheduler-core-3.0.0.jar:?]
at com.atlassian.jira.service.ServiceRunner.runJob( [classes/:?]
at com.atlassian.jira.service.ServiceRunner.runServiceId( [classes/:?]
at com.atlassian.jira.service.ServiceRunner.runService( [classes/:?]
at [classes/:?]
at [classes/:?]
at com.atlassian.jira.mail.JiraMailQueue.sendBuffer( [classes/:?]
at com.atlassian.jira.util.DefaultBaseUrl.runWithStaticBaseUrl( [classes/:?]
at com.atlassian.jira.util.velocity.DefaultVelocityRequestContextFactory.runWithStaticBaseUrl( [classes/:?]
at com.atlassian.jira.mail.JiraMailQueue$1.apply( [classes/:?]
at com.atlassian.jira.mail.JiraMailQueue$1.apply( [classes/:?]
at com.atlassian.mail.queue.MailQueueImpl.sendBuffer( [atlassian-mail-5.0.0.jar:?]
at com.atlassian.mail.queue.MailQueueImpl.sendBufferUnderLock( [atlassian-mail-5.0.0.jar:?]
at com.atlassian.jira.plugins.inform.batching.PostprocessingMailQueueItem.send( [?:?]
at com.atlassian.mail.queue.SingleMailQueueItem.send( [atlassian-mail-5.0.0.jar:?]
at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId( [atlassian-mail-5.0.0.jar:?]

Mail seems to be working for the most part though - the errored messages are actually received by the end user. I've been able to send test emails from Jira with no issue. What are we missing?


1 answer

1 accepted

0 votes
Answer accepted

This failure was somewhat random. Entering a UN/PW for the outbound mail setting in Jira seems to have cleared it up.

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