I did send email last week, but I still not get the answer yet.  Currently, I am looking for JIRA SLA module that can produce monthly report for:

-          Response Time SLA

-          Resolution Time SLA base on the severity

 

What JIRA addon module that we should buy?

 

Fyi, we are using JIRA v5.2.7  with no maintenance.

Is there any issue buying the JIRA SLA module and added into our JIRA?


Thanks

3 answers

1 accepted

What do you mean by SLA Module? Are you talking about an add-on here?

Dear Gabrielle,  yes,  add-on for SLA

 

Rgds, Yudi

Hi,  can I have the answer?  Thanks

the fact Yudi still not had an answer does not stimulate me to ask my own questions on this "community". Nevermind, I will ask somewhere where I reckon I will actually get an answer from someone...

Thomas Schlegel Community Champion Sep 05, 2017

Hi Remco,

in this community, there are a lot of answered questions. Most of us are regular users of Atlassian's software like you. We try to help you in our spare time. We are not paid for that. So, please do not blame us for being unhelpful for not answering one (to be honest, not clearly described) question. That is not fair in my opinion.

If you get an answer from somewhere else, fine. But why not try to ask your question here?

Allright, thanks for restoring my faith a little bit Thomas. thank you for your insight and I will post my question.

Thomas Schlegel Community Champion Sep 05, 2017

You're welcome :-)

:) I posted the following, hoping that I have provided enough context/details to make my question clear:
https://community.atlassian.com/t5/JIRA-Core-questions/SLA-reporting-automated/qaq-p/635213#M31234

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