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Running Zephyr for JIRA Importer Utility (Version 0.38) Connect Error 502


zfj-importer -utility-0.38.jar

Using our cloud URL Cloud Ticked and entering an administrators Username and password.

Click comnnect - Response is a popup message:

Error fetching projects

Unexpected response code: 502

3 answers

Thanks Shannon for guiding with your suggestions here

Hi All

Please refer the instructions in the knowledge base article below

If still not able to have break through in resolving it please raise aticket with Zephyr Support as mentioned at the end of the article in the link above



Hello there, Arun! Thank you for providing further details for everyone here to troubleshoot this problem!

Kind Regards,

0 votes

Hi Paul,

Could you tell me, are you doing this behind a gateway or proxy?

Kind Regards,


Hi Shannon

Our Gateway blocks using the importer, this was done from a private network, through a telco provider.

Hi Barry,

Are you working on this with Paul, who asked the question? Were you able to resolve the block and use the importer?

Kind Regards,

  1. Hi Shannon

No this is not resolved, we have had issues with this for some time now.  Paul has left the project and I am trying to run the importer, but have not had any luck.  We have had to load test cases manually, which is not ideal.

Hi Barry,

If you are working with a Cloud instance, which it seemed like you might from Paul's question, you want to make sure to open up all of the following servers and IP ranges:

Else it won't be able to connect to your server.

Let me know if you have any trouble

Kind Regards,

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