Restoring from Cloud to Server disappear local user directory

[Giannis Filis]

When I restore a backup from cloud to JIRA Server, the user directory option in user management disappears.

Has anyone else encountered a similar issue?

[Boris Georgiev _Appfire_]

Try accessing the url and see if the page will open. Have you installed an OD version of JIRA locally ?

Try opening this url in the browser: http://yourserver/plugins/servlet/embedded-crowd/directories/list

[Giannis Filis]

I was not able to open the url but I got the answer from Atlassian Support. After the restore of a cloud backup to a local server you login as sysadmin/sysadmin and then you have access to user directory. You may also grant this permission to other user as well.

PS: what does the OD version stands for?

[Boris Georgiev _Appfire_]

It stands for OnDemand which is JIRA OnDemand version (Cloud)

[Giannis Filis]

OK. Thanks for letting me know. The version is JIRA Software (Local installation)