Hello, i want my resolution field only to appear in the closed and resolved screen of a task how do i do that. It keeps apperaing as required in the create Task screen, although i removed it from the task screen. It is in use in our bug workflow as wel. There it is required....
I suspect you've looked at the wrong screen(s).
Go to the project in which you are creating the task. Go to the admin part and look for the "issue type screen scheme" and go into it. This will list the "screen scheme" in use for each issue type (there may well only be one and it might just say "all issue types"), so go find the one in use for "tasks". Go into that "screen scheme" and check what "screen" is in use for View, Edit and Create (again, there may only be one shared one).
Do the same for "bugs" in the project.
Once you have established what screens are in use, you can change them, removing resolution from create/edit.
Ah, ok, Phill beat me to it, and now there's a screen shot. In that screen shot, you need to go into the "NTG Task Screen" and remove resolution from the screen. (There's a bit of a cheat here - you can remove it from the "view" screen and it will still appear ok because it's a system field)
Ok, let's stop and step back. Your schemes seem very confused and I can't make a lot of sense of them. I'd like to step through a complete separation of screens. So, could you do the following:
This should make this project totally independent of others in terms in screens, so you can't mess these up by changing other project settings.
Hy i can understand why this is confusing.´, but my question first. Isn t it useful to create diferent screens for different kind of Issue types in the NTG Project...since for each Issue type i want to see different fields on it..that s why we made this separation and that s why i do not want to change it now...
I think i understood it: I create an Issue type screen scheme for in my case 3 Project where all the 9 issues i am using do appear. In the (9) screen scheme i define how the screens are shown for which operation. EG i want for a Bug creation another screen than for editing it( Which is not my case up to now). And the screen finally just show me in which order the fields will be displaces on the screen. So coming back to my problem i have to make sure that nowhere in my screen schemes the resolution field appears ..am i right ??
Almost. It is a system field, so it will continue to be shown on the issue view. You can ignore that of course. Be careful in your thought process - you have not removed the field from the "screen schemes". You have removed it from the "screens" that the "screen schemes" are using.
It's fine to put other fields on resolution screens, just as long as they might be useful there. "I've resolved an issue, so I'm going to say what version I did it in, and then how long I worked on it for" is a good combination. You should either put the resolution on the resolve screen OR use a post-function, never both (because it'll confuse your users)
yes considering the basic idea that the resolution field should minimize number of statuses it would be useful to set resolution field on the resolve issue screen and even in my task workflow than icould delet the status "cancelled" since i can put this as resolution.and just close the issue, than i took most credit out of this field function....am i right ?!
uff i do not understand your answer.. if i now add the resolve screen in workflows that are already in use in other projects..with issues already being closed and so on........what must i consider. Some of this workflows have the post function in use, that set resolution field to DONE once this issue was closed....
now i get confused again, well i removed the resolution field from my screen schemes,,so far so good, no each issue i create should be set automatically to unresolved and not be changed..now i can choose to use post funcion or ressolve issue screen to set resolution if i close the issue....?! am I right? and..which is better ?
just on more question /-; since all this arised having problems today that because of changing a component of an Issue that also changed resolution state to "Fixed". was this behaviour probably because of "wrong " screen schemes ? or could it still appear , even after removing resolution from screen scheme ?
There's nothing I know of that does that. Which means it is almost certainly being re-added by another administrator. I'd enable the admin logging and wait until it is re-added again, then go shout at who has been doing it (I'd actually seriously consider removing their admin rights, they need training before they should have the rights)
(So, yes, it IS on the screen, and you've got a different problem. Also, we're having the same conversation at https://answers.atlassian.com/questions/32994344/answers/32994497 - I suggest you mark an answer right on one of these questions and continue with one thread)
The "resolve issue" screen is a default screen provided in the off-the-shelf JIRA installation, and it is used in the system workflow that you can't edit. It's a good example of how to do a resolve screen, but you don't have to use just that one screen, you can create your own.
how would you proceed if you set up a SW dev. project in Jira with the Resolution field. You need it for the Bug workflow and i need it also for the fnished tasks so i need to know if a task is unresolved or Done.....(Because i create my weekly reports only about the unresolved tasks)....my head is just bursting about this resoution field....i set up different screens for Bugs and Tasks....and different workflows
The resolution field is needed for ALL issue types (even if you think you don't want to use it, you do, because of the way JIRA works for reporting etc). What you need to change is *where* it is being set. You might need different screens and workflows for bugs and tasks, but the resolution field is not what makes that decision for you, it should be your desired processes. How to handle the resolution field: * In the field configuration - do nothing, accept the defaults. The field doesn't need any unusual settings - do NOT hide it and do NOT make it mandatory. * Do NOT put the resolution field on any screen used for Create or Edit. (View does not matter) * Only put the resolution field on *workflow* screens used when going from an "open" type status to a status you want to consider to be "closed" * Always clear the resolution field using a post-function on "reopen" type transtions * (Optional - If you don't want the users to worry about resolution, remove it from the transition screens as well, BUT always remember to set it in the post-functions instead)
Oh, one other thought about your "it keeps reappearing" problem. I suspect you are using the same screen in two places and not realising that it is the same screen. So, you're removing the field from the "create/edit" screen (NTG Default screen) and later, adding it to the transition screen (also NTG Default screen). Or, if it is another admin doing it, they're not realising the screen is used in other places.
I'm afraid I don't understand the table, it doesn't tell me anything. You need to look at the *screen scheme* for the issue type first. What *screens* does that use? Then look at the workflow and tell us what screen is selected for the close/resolve issue transitions
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