Resolve as something other than "won't do" for To-Do Tasks

[Matt]

I have a JIRA Business project that I use for task management. When I click the "Done" button, I can't make the Task resolve to anything other than "won't do". How do I default to a task being "Finished" when I click "done"?

[Jeremy Gaudet · Accepted solution]

If it's automatically resolving as "won't do", that suggests there is a post-function on the "Done" transition in the workflow that is setting the value.  I'd check that first and, if present, remove it, and re-configure the transition to require a screen that allows you to set the resolution.  You may also want to add a workflow property to the transition to restrict what resolutions are available (https://confluence.atlassian.com/jira/workflow-properties-189949.html).

[Mathieu]

As Jeremy Gaudet already pointed out, make sure to edit the transition, not the step.

image2017-1-22 15:29:21.png

[Elifcan Cakmak]

hi

you can do it with a update custom field post function. choose resolution and choose what you want it to be.

you need JIRA suite utilities plugin to do this which is free.

https://marketplace.atlassian.com/plugins/com.googlecode.jira-suite-utilities/cloud/overview

[Joe Pitt]

Sounds like you have a post function setting the resolution field. You need to update it. By the way, why do you want a default of Finished, I've had several request to do things that can't be done and to mark those finished would make people think you accomplished what was asked.

[Matt]

I'm using this for my own project tracking. I tend not to put things on the list that I won't do. So "Finished" (or similar) is a more sensible default.

[GabrielleJ]

If you have the correct permission...

• Check on what "Resolutions" are available in your JIRA system
• On that workflow, check if the list of Resolution fields is being limited (maybe a workflow properties has been set)

[Matt]

Thanks for the responses, I seem not to have the right permissions to fix this myself. Have pinged our admin.