Resolution button closes issue, Close button resolves issue

I am confused by the default workflow scheme. When the "Resolve Issue" button is clicked the status is set to Closed. When the "Close Issue" button is clicked the status is set to Resolved. Why is it bass-ackwards? 

 

 

 

1 answer

1 accepted

This widget could not be displayed.

You're not using the default workflow if that is happening

Two scenarios could do this:

  1.  You're using a copy of the workflow that has been changed (and broken)
  2. Someone has renamed the Closed and Resolved status (and hence broken the default workflow)

I suspect it's 2, and if it is, then I would rename them back and see who screams.  Then tell them not to break it again.

 

It could be. I work for a state and JIRA is used by different departments, each with their own JIRA admin with a centralized JIRA system admin group. If other departments were like ours we were given zero training so I could easily see another group screwing around with the default, not realizing it affects everyone.

Thanks for the answer.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

171 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you