Reset administrator password Jira 3.7.3

I have an old JIRA installation (3.7.3) but I don't have any admin credentials.  I can't find how to reset this in the guide for this version.

How do I find/reset the administrator credentials?

1 answer

1 accepted

Hi Austin,

Do you have access to the JIRA's db? If the answer is yes you can try the scenarios listed in the documentation. If you don't have db access but you know the username of the admin account and have the JIRA configured to send emails you may use the Forgot password link on the login page.



I do have access to the DB, but I don't know the username.

I don't know the username or email this was configured with so I can't use the Forgot Password link.

Follow scenario A - see which groups have admin permissions, list the users in these groups and see which is your user. 

It seems that cwd_membership does not exist, was it called something different back then?

According to this page it used to be called membershipbase

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Posted yesterday in Jira

We want to know what Jira Service Desk apps you're using!

Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...

40 views 0 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you