Report - how many transitions were for tickets from status to status per period of time

We need to know, how many repetitive transitions were for tickets for defined transition.

For example - how many times tickets from some group were moved from QA to TO DO. If one ticket was moved several times - we should count all transitions.

As I know, all history of transitions is stored in DB, and some plugins use this stat. But in JQL and standard reports I don't see such possibility.

Any thoughts and solutions for Cloud or Server, or pointing to plugins will be appreciated! Thanks in advance!

1 answer

1 accepted

1 vote
Sam Hall Community Champion Dec 07, 2016

For server, JIRA Misc Custom Fields includes a transition count custom field that might work as the basis of a JQL filter for this. It's free, so could be worth a try.

Sam

Thanks for the answer! So I have to add a custom field for an every transition? It will be a lots of fields...

Sam Hall Community Champion Dec 08, 2016

It looks like you can specify more than one transition to be counted, using a list.

At least according to the documentation here: https://innovalog.atlassian.net/wiki/display/JMCF/JIRA+Misc+Custom+Fields#JIRAMiscCustomFields-transitioncountfield 

j-misc-cust-feilds.jpg

Haven't tried it myself though, so can't say for sure if that is the case. Worth a try though.

You could always contact the vendor using the email listed here: https://marketplace.atlassian.com/vendors/101

Sam 

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