If you buy Software licences, they will live alongside the Core ones as well as give Core to the Software users (so you could have 25 Core users and 10 Software users for a total of 35. The Software users would have Core access too).
If you need the more simple case, such as you have 25 Core licences and simply want 25 Software instead, then yes, contact the licence team via my.atlassian.com and you'll be able to simply pay the difference.
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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