This is Joseph of Toogees Interactive Co., Ltd.
How are you today?
Actually, one of my customer(NCSOFT Corp) just received one email from your company about renewing their JIRA license.
The SEN number is SEN-3905244.
But, the main contact of this company asked me to check this SEN-number because he can't find this SEN-number in his records.
So, can you let me know which email account is tied to this SEN-number?
After than, he can try to decide if they will need to renew it or not.
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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