REST API for User Search is not returning more than 1000 User records

Zamir Alam December 26, 2016

I am using following REST API to get all the users on our JIRA server, but it never returns any additional record after 1000. There are more than 1000 users on server.

https://myjiraserver/jira/rest/api/latest/user/search?startAt=0&maxResults=1000&username=.

It returns 1000 records. Then we execute following to get remaining records but we it always returns empty

https://myjiraserver/jira/rest/api/latest/user/search?startAt=1000&maxResults=50&username=.

Any help on this issue? startAt & maxResults work fine till total record fetched is upto 1000 records, for example following REST call works but returns only 10 records (990 to 1000) even though there are 1100 users on server.

https://myjiraserver/jira/rest/api/latest/user/search?startAt=990&maxResults=50&username=.

2 answers

0 votes
Dario B
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 11, 2019

Hi,

Even if this is an old Thread I can see  there is no solution so it may help someone to know that this is actually a known bug tracked as:

 

Cheers,
Dario

0 votes
Gonchik Tsymzhitov
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 26, 2016

Hi,

could you try this link

 https://myjiraserver/jira/rest/api/2/user/search?startAt=1101&maxResults=500&username=e

For me it's worked on the API 2. 

 

 

 

 

Zamir Alam December 26, 2016

Thanks Gonchik. I am still getting empty result. Is there any setting on server to be made in order to get users beyond 1000? Thanks in advance.

Gonchik Tsymzhitov
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 26, 2016

Yes, I have some changes in jira-config.properties

you can read here 

https://confluence.atlassian.com/jirakb/exporting-a-filter-result-containing-more-than-1000-issues-191500982.html

 

About empty, maybe you don't have users more then 1101 with 3 character?

 

Zamir Alam December 27, 2016

I followed your suggested link but still not able to fetch more than 1000 users. I can see there are 1586 users on server. Any other suggestion please?

I can not comment more than twice in 24 hours due to Atlassian limitation for new users so replying late, sorry about it.

Hanumesh Jojode June 19, 2017

Zamir, Did you find a solution to this problem?

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events