Hi, I had JAM plugin in my instance earlier, but later we deleted it as it was not used anymore, because of the plugin it has created two custom fields with type com.go2group.jira.plugin.mercury_kit:issue-locked-status , I am currently doing migration of jira configurations using project configurator, these fields do not exist in the instance, i deleted from database also, still its showing error for this kind of fields,.
Checked with plugin support to uninstall plugin that also did not remove error.
Can you please suggest how can i remove those fields to avoid this error?
You should be able to re-install the add-on (even if you leave it unlicensed, but active), delete all the fields from the custom field list, and then remove the add-on again.
Unfortunately, if you've "deleted from the database", you might have damaged it too much for this to be possible - you'll need to undo those deletions.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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