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Problems with Service Portal not showing request types

Hey guys, I am using Jira Service Desk 3.9.3 and lately I have issues displaying my requests types in the Service Portal. I tried Mozilla, Chrome and Safari but it does not work. Has anyone experienced something similar?

Attached is a screenshot of:

1. service portal as it should be

Screen Shot 2018-06-05 at 3.29.49 PM.png

2. service portal with the missing request types

Screen Shot 2018-06-05 at 3.28.59 PM.png

1 answer

2 votes

Hello Dimitar,

I haven't faced this issue but, looking at this thread, could it be related to an add-on like Extension for JSD or Insight?

Hope this helps,

- Manon

This is helpful, I was on my way to reach to the same conclusion, as we had upgraded Extension For JSD yesterday. Now more than ever I think the problem is related to that.

Then I guess you should reach out to Deviniti and rollback to a previous version until they fix the issue :)

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