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Problems with License changes

Good afternoon!
I bought a new key instead of a trial key, but the system does not apply it, what should I do?

Details:
Ваша лицензия JIRA Software истекла 1 день назад. Вы больше не можете просматривать функции JIRA Software. Обновите вашу лицензию JIRA Software, чтобы вновь активировать приложение.

Версии и лицензии

Загрузить приложение

JIRA Software 7.10.1

Безлимитная пользователей (4 используетсяПробный период истек. Чтобы вновь активировать JIRA Software, приобретите этот инструмент.Купить сейчасПробный период истекает18/июл/18Номер технической поддержки (SEN)SEN-L11879167Тип лицензииПробная лицензияНазвание организацииSP-COMЛицензионный ключAAABdg0ODAoPeNp9k...Удалить

JIRA Core 7.10.1

10 пользователя(-ей) (0 используется) JIRA Core 7.11.0 теперь доступно.СкачатьПериод обслуживания истекает 18/июл/19Номер технической поддержки (SEN)SEN-12198276Тип лицензииCommercialНазвание организацииSP-COMЛицензионный ключAAABbA0ODAoPeNp1U...

1 answer

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Answer accepted

Which license did you buy? Software or Core?

I bought JIra Core but i fink that is wrong.....

Mirek Community Leader Jul 19, 2018

If you have JIRA core you cannot have JIRA Software users (currently you have 4). You would need to buy JIRA Software licensee in order to use it. BTW - JIRA Software include JIRA Core features. 

I mistakenly bought the wrong license, maybe it changed to jira sofware?

Mirek Community Leader Jul 20, 2018

Please contact Atlassian Sales Support - https://www.atlassian.com/company/contact/purchasing-licensing . I think they should be able to help.

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