Problem with directory Sync (Active Directory)

Hello everybody,


we have JIRA integrated with an Microsoft Active Directory and try to filter all disabled users with this option:


It works fine in any ldap browser but throws an error in JIRA

2016-01-12 08:02:52,763 atlassian-scheduler-quartz1.clustered_Worker-4 ERROR ServiceRunner [com.atlassian.scheduler.JobRunnerResponse] Unable to synchronise directory
com.atlassian.crowd.exception.OperationFailedException: java.util.concurrent.ExecutionException: com.atlassian.crowd.exception.OperationFailedException: org.springframework.ldap.InvalidSearchFilterException: Unbalanced parenthesis; nested exception is Unbalanced parenthesis;...

Does somebody know about search filter restrictions within JIRA?



3 answers

1 accepted

it says: Unbalanced parenthesis

And that is what is see too.


Our user filter:

"ldap.user.filter": "(&(objectCategory=Person)(sAMAccountName=*)(!(useraccountcontrol:1.2.840.113556.1.4.803:=2)))"

THX Mike, its wors now perfect. We forget the open bracket behind the "!" THX @ll for support.

What specifically are you attempting to accomplish with this filter? When a user is inactivated in AD it will update JIRA and inactivate the user in the JIRA user directory?

We are using Crowd and would like to do something like that (when user is inactivated in AD have it automatically update Crowd and inactivate the user) but have been unable to determine how to configure it correctly. I believe our stumbling block has been that we do NOT want edits in Crowd to update AD. 

Is what we are looking to do possible standardly? If not has anyone done any scripting or custom to accomplish this?

0 vote

The "restriction" is that you need to get the filter correct - open and close all the brackets correctly.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Feb 15, 2018 in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

1,209 views 6 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot