There happened such problem:
Some users (who are not registered in Jira) send emails and these emails are not processed by mail handler. Just rest in mailing box.
Though with others everything work good.
Here is my Mail handler:
What problem can it be?
This is by design if the users do not have an account in your Atlassian Cloud instance; in order for any user to create an issue, they must have application access to the instance. Our Project Manager provides some additional information into this matter here: https://answers.atlassian.com/questions/31663613
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