Problem with Mail handler

There happened such problem:

Some users (who are not registered in Jira) send emails and these emails are not processed by mail handler. Just rest in mailing box. 

Though with others everything work good.

Here is my Mail handler:

Create a new issue or add a comment to an existing issue

  • Default Reporter: a user
  • CC Assignee: false
  • Bulk: ignore
  • CC Watchers: false
  • Create Users: false
  • Strip Quotes: true
  • Notify Users: false
  • Catch Email Address: is not set.
  • Project: some project

What problem can it be?

2 answers

0 votes

Hello Oleh, 

This is by design if the users do not have an account in your Atlassian Cloud instance; in order for any user to create an issue, they must have application access to the instance.  Our Project Manager provides some additional information into this matter here:


Shawn, thanks for reply.

In my mail handler Default Reporter is one of the registered users. 

All users who sends email are anonymous and not registered in JIRA. But only with some users happens situation described above. So need to find out the problem


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 09, 2018 in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

214 views 6 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you