Problem with JEditor

I have JEditor plugin in my JIRA instance.

The problem I am facing is when I want to move an issue from Closed to Reopened state, then the Comment field is not allowing to move the issue, saying "You must enter a value for this field". Even after entering some value I am seeing the same message and not allowing me to move the issue.

But when I disabled the JEditor plugin then I was able to move the issue from Closed to Reopened state.

Please anyone help me to solve this issue by keeping the JEditor plugin enabled.

Regards,

Rajesh

 

1 answer

Seems like there's a bug with JEditor where the "Comment Required" validator doesn't recognize the HTML content as text. Or it's a bug with the workflow extensions plugin. In my experience, JEditor doesn't always play well with other plugins, like Service Desk or Issue Templates

Regardless, that's something you should let JEditor's developer know. Here's their support page.

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published yesterday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

37 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot