I have JEditor plugin in my JIRA instance.
The problem I am facing is when I want to move an issue from Closed to Reopened state, then the Comment field is not allowing to move the issue, saying "You must enter a value for this field". Even after entering some value I am seeing the same message and not allowing me to move the issue.
But when I disabled the JEditor plugin then I was able to move the issue from Closed to Reopened state.
Please anyone help me to solve this issue by keeping the JEditor plugin enabled.
Seems like there's a bug with JEditor where the "Comment Required" validator doesn't recognize the HTML content as text. Or it's a bug with the workflow extensions plugin. In my experience, JEditor doesn't always play well with other plugins, like Service Desk or Issue Templates
Regardless, that's something you should let JEditor's developer know. Here's their support page.
Just the FAQs! Welcome to the Community, and this Focused-FAQ! Here, we've pulled together some of the most frequently asked questions associated with Jira Service Desk (JSD). We hope ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs