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Permissions Group for externals based on custom field

As an administrator, I want to give external freelancers only access to tickets which have a certain custom field option picked. 

The custom field is a single choice dropdown.

Only one option of this dropdown should grant access for our external freelancers.

  • Custom Field
    • Field 1
    • Field 2  --> only this pick will grant access
    • Field 3 


Is this possible?

If yes - where can I configure this setups?


Thanks a lot for your help!

1 answer

1 vote

Hello @Katharina Seraphin

You can have permissions based on the user pickers custom field or select list having list of groups.

A (multi-)user picker custom field.

A (multi-)group picker custom field. This can either be an actual group picker custom field, or a (multi-)select-list whose values are group names.

So these are the only types of custom fields which are supported for the use-case but if your custom field is a single select list with some random values then you would need to write a custom listener which can populate another group picker custom field having group for externals populated when the option in your custom field is selected.

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