I'm looking for a way to create tickets from a mail group but, apparently only the InBox allows me to create tickets?
I use outlook.office.com
In my InBox, I click on an email and see the Jira icon.
If I go into the other mailbox, I don't see the Jira icon.
Am I doing this incorrectly?
Thank you. I've just checked, and I can reproduce this. It seems like group boxes don't support Outlook add-ins, I installed a bunch of other add-ins, and none of them works there.
I will raise this issue with Microsoft and update this thread once I have an answer.
It would be cheating if I would have the SLA. No SLA, no cheating ;)
Anyway, back to business. I asked Microsoft if it's a bug or it's expected that add-ins don't work with group boxes. They said that it's expected. So, I created a feature request in their public tracker. I'd suggest asking all of your mates in that group box to bombard the "Vote" button.
Argh, @Vitalii Saienko , you're absolutely right! I specifically downloaded this Jira plug-in to use with a shared mailbox. We collect customer feedback in a shared mailbox, and sometimes our customers report bugs. I double checked my other add-ins on that mailbox and confirmed they don't work either. Now I have to forward the emails to myself and then use the Jira add-in, which defeats the whole purpose of a shared mailbox. Sigh, just when it looks like Microsoft is giving us hope for getting out from under the deluge of email, they leave us with a half-baked implementation. :(
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