When you say your tickets are out of the workflow - do you mean they have no status associated with them or that the status they are associated with does not have (an allowed) transition?
If it is the latter then the resolution provided by @Vasiliy Zverev should help you. Otherwise you need to create a new workflow with an outgoing transition from the status to Closed and then apply this in a new workflow scheme to the project to enable you to transition.
This may also be the bug where a JIRA issue forgets which workflow it is part of. Try moving the issue to another project or issue type with a different workflow, then move it back. Atlassian Support know about this
Also, try the integrity checker and check the workflow integrity. Some workflow issues can be fixed by the integrity checker, especially if it was caused by third party code causing an out of sync workflow operation.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in talking to 20 people planning t...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs