Ordering by Rank not giving expected results

[Thomas Guest]

When I create a filter for a specific project and order by Rank I get a different view to what I see if I just look at the backlog.  What should be sorting by to get the same view as the backlog?

[Nic Brough -Adaptavist-]

Rank, with some caveats.  Ranks are relative values rather than attributes, and the backlog has some quirks.

Could you confirm that your filter is "project = X order by rank" to begin with, and then explain what the difference is between the board backlog and the filter results?

[Thomas Guest]

I started with project = X order by Rank and then also made not show epics or items that are done/closed etc. The result is correct for the first 3-4 items but then there are several items that appear at the top of a sprint called 'backlog' (we have several sprints above the backlog for planning purposes) and then the list is ordered correctly for another 4-5 tickets before it is wrong again. Does JIRA just order by rank when you view the backlog screen?

[Nic Brough -Adaptavist-]

Sorry for the delay, didn't see the email! Yes, JIRA only orders by rank when you are looking at the backlog screen. Sort of. If an issue is planned into a Sprint, then it appears in that sprint, above the backlog. Everything NOT in a sprint will be ordered by rank - that's the whole point of the backlog screen, to allow the ranking. I'm not sure I understand what you're actually looking at here. I'd start with a couple of simple questions though 1) is the *backlog* in the right order? 2) are issues in each *sprint* in the right order *within that sprint*?