One of our users profile avatar pictures is not showing up

Picture chosen does not appear in the activity stream or anywhere else in the projects when accessing JIRA on the web, however we can see the picture he's chosen when accessing JIRA through the mobile app. Any suggestions on how to resolve this? Looks like it is only in IE, seems to work fine in Chrome.

1 answer

Clear the browser cache. If it does not help you make ask the user to re-upload the image and making sure to use jpg or png format.

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