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One Specific User Not Getting "Issue Created" Notification

We are using Jira in the cloud and have configured notifications for issue created. They work for all users but one (me). I am in roles that get notified when an issue is created and I even added myself explicitly to the notification, without success. I get other notifications without any problem and my team members get all (including "Issue created"). According to the Notification Helper I should get them.

Ideas where to look? Any logs I can check?

1 answer

0 votes
Daniel Ebers Community Leader Mar 16, 2020

Hi Vladimir,

is it only a notification or an issue that you have created yourself which is missing?

In that case you would have to set "Notify me" in "My Changes"-settings from "Preferences".
(more details here: https://confluence.atlassian.com/jiracorecloud/managing-your-user-profile-765593632.html)

If this is not the case make sure you've gone through the knowledge base article referring to troubleshooting for notifications in Jira Cloud.

https://confluence.atlassian.com/jirakb/not-receiving-email-notifications-in-jira-cloud-779160705.html

Cheers,
Daniel

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