Null Pointer Exception while Restoring data

I was trying a Cloud to JIRA Server migration.

When I am trying to restore the XML Backup data into JIRA, it processed and thrown a Null pointer exception. The error from the front end is shown below,

 

Referer URL: http://10.38.34.250:8080/importprogress?locale=en_US
java.lang.NullPointerException
java.lang.NullPointerException
at com.atlassian.jira.web.filters.JiraImportProgressFilter.doFilter(JiraImportProgressFilter.java:117) [classes/:?]
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.6.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:198) [catalina.jar:8.5.6]
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:108) [catalina.jar:8.5.6]
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:140) [catalina.jar:8.5.6]
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79) [catalina.jar:8.5.6]
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87) [catalina.jar:8.5.6]
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:620) [catalina.jar:8.5.6]
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:349) [catalina.jar:8.5.6]
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:784) [tomcat-coyote.jar:8.5.6]
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66) [tomcat-coyote.jar:8.5.6]
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:802) [tomcat-coyote.jar:8.5.6]
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1410) [tomcat-coyote.jar:8.5.6]
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) [tomcat-coyote.jar:8.5.6]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) [?:1.8.0_102]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) [?:1.8.0_102]
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) [tomcat-util.jar:8.5.6]
at java.lang.Thread.run(Thread.java:745) [?:1.8.0_102]

 

Can anyone guide me to fix this?

1 answer

I suggest you to open a request in the Atlassian support portal :
https://support.atlassian.com/
Regards 

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