Notifications - Assigned tasks

Hello, 

I'm completely new to Jira, and I'm searching notifications settings to learn how to alert users that a task has been assigned to them as well as create alerts when due dates are approaching (for example, send alert 3 days prior to due, and alerts when task officially past due). I'm find some threads on how to insert text to get the system to complete this task, but I'm unsure what to do with those suggestions. 

 

Any help is appreciated! 

2 answers

Hi Robert, 

To alert users when they are assigned, you need to set up JIRA Notification Schemes and add Assignee to the Issue Assigned event type in the notificaiton scheme.

To alert them when issues are aproaching due date, you need the below steps:

  • add the field Due Date to the issue screen (this is a system field)
  • add "Schedule Issues" permissions to the users you expect to set the due date
  • create a filter in JIRA that returns issues approaching the date
    JQL: due = "2d", returns the issues that are due in two days
  • Save this search as a filter, and subscribe to this filter to receive an email periodically with list of issues matching the search (approaching due date)

Details in the docs: https://confluence.atlassian.com/jiracoreserver071/working-with-search-results-802172637.html 

Regards,

Tibor

I do not know where to find the below:

 

  • add "Schedule Issues" permissions to the users you expect to set the due date

 

I have looked high and low for the past 20 mins. I have gone into the project, notification, and permissions schemes under Issues. 

Hi Robert, please go through this page in the docs: https://confluence.atlassian.com/adminjiraserver071/managing-project-permissions-802592442.html

Schedule Issues is mentioned in the list of permissions.

Tibor

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