Not listing all names in comments.

While commenting in JIRA @person_name , it shows a dropdown of the related persons/person names similar to the word. Although we have some names we are not getting all the names similar to that. 

Ex : Mike Hardy and Mike Van Dyke . when we add @mike  We are getting only mike hardy but not another name. 

Above was the just one example. Many JIRA users are facing the same problem. And also let us know on which bases this sorting works.

Please help as soon as possible.

1 answer

0 vote

Hi Sachin,

If your problem is not fixed by now, have a look at this article from the JIRA knowledge base: https://confluence.atlassian.com/jirakb/mentions-are-not-working-in-jira-applications-289277743.html.

There are a few things you can check as a possible cause to the behaviour you describe above. The most usual suspect being that Mike Van Dyke (in your example) might not have permission to see the issue you are mentioning him from.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

118 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you