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Not getting notification and emails :

some team member is not having notification .Nobady is getting emails from Jira.

1 answer

Hi @Priyanka Baliyan,

can you try sending a test email from JIRA to your email address >> https://confluence.atlassian.com/jirakb/how-to-send-a-test-email-in-jira-317197303.html

If that does work, please check your JIRA project's notification scheme >> https://confluence.atlassian.com/confeval/jira-software-evaluator-resources/jira-software-email-notification-schemes

If both look ok, you need to check for stuck mails in your mail error queue >> <URL>/secure/admin/MailQueueAdmin!default.jspa

Hope that helps for first checks!

Best wishes
Chris
STAGIL

Hi Chris ,

Thanks to help us .Some user who is having admin role has disable outgoing email and  removed all settings from notification scheme .We were using default notification scheme .Once we got to know issue .Our administrator has enable outgoing email and we created notification scheme for our project and set all the rules .its working fine now.

Thanks!!

Priyanka

Hi @Priyanka Baliyan,

glad I could help you guys.

Best wishes

Chris
STAGIL

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