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This is very strange. The issue has status "NEW" and I noticed that when we change the component or if this issue is CLOSED and then REOPENED to status NEW no one is able to vote. Any idea what could it be ?
Never happened to me, but for your description, I would think of the following hypothesis:
The transition from Closed to New is not correctly set to fire a 'Issue Reopened' event.
Follow these steps:
If it's already firing a different kind of event (probably a Generic Event):
If you don't find a line starting with 'Fire a', then no event is being fired, and then you will have to:
After following these steps, you will need to close the issue and reopen it so that the event is actually fired.
Let me know if this fixes your issue.
Could you review these JIRA options?: Allow users to vote on issues AND Allow users to watch issues https://confluence.atlassian.com/jira/configuring-jira-options-185729544.html#ConfiguringJIRAOptions-options
Probably, it has something to do with the project permissions being different for both users. Look at https://<YOURS>.atlassian.net/plugins/servlet/project-config/<PROJECT-KEY>/permissions Pay special attention to the permissions that might have something to do with this: * Browse projects * Edit issues * Resolve issues * Transition issues * View voters & watchers
Forgot to say that you should publish the draft after editing your workflow.
Have a look at the properties of statuses and transitions on the workflow and look for anything that denies edit/vote permission. You might want to delete such a property.
And don't forget to publish the draft of your workflow. Otherwise your changes won't take place!
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