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Not able to provide site access to a existing Jira user. It was revoked by mistake. Can anyone help?

BY mistake, I revoked the site access of a Jira user. Now when I try again to provide the site access, getting error as "You have reached the maximum no of users for one of your product. Upgrade plan to provide access."


I am using Cloud based Jira with Standard Plan with 147 users, Confluence with Free plan with 5 users. 

4 answers

for confluence free plan , you can onboard 10 users. you are saying only  5 users in confluence.

so users count is not a problem


Confluence space 2GB occupied or Are you using JSM also ? Please recheck.

0 votes
John Funk Community Leader Jan 11, 2021

Hi Pradeep - Are you using any licenses for a Free Jira Service Manager product? It only allows 3 users and if you have 3 it will not allow you to add other Jira users. So you would need to remove one of the JSM users first. 

0 votes
Daniel Ebers Community Leader Jan 12, 2021

Hi @Pradeep Verma

given the case this should be still unresolved for you - could you please post a screenshot on where you revoked access? Community members might then easier be able to understand what happened.

Thanks in advance!


Thanks everyone for the help. It is resolved.


RCA - No. of users in Statuspage were greater than 10.

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