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Not able login to JIRA

Krishnarajan_Arunachalam
Krishnarajan_Arunachalam November 20, 2016

Hello,

Not able to login to JIRA since the SAML plugin is expired a trial version is used. How to fix the login issue. Not even able to login as administrator.

Please help on this.

 

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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November 21, 2016

You should be able to fall back on the internal directory - it's good practice to leave an admin in there, even if it totally disabled.

You can use https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html to get back into it.

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Rob Woodgate
Rob Woodgate
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November 20, 2016

Try changing your password, but if that doesn't work and no-one can login, you'll need to open a critical support ticket at support.atlassian.com.

 

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