No option to configure new smtp mail server

Josephine Rees April 13, 2016

When viewing Administration>System>Outgoing Mail, there is no option to configure a new smtp mail server.

 

We are using JIRA Cloud, and I am a System Admin.

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Nic Brough -Adaptavist-
Community Leader
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April 13, 2016

Correct, you can't add more smtp servers to Cloud, that's a restricted function.  You don't need to, as Cloud has it's own smtp system.

Josephine Rees April 13, 2016

Thanks for the quick response!

So it there any way to enable emails to users on mentions? We are not currently seeing any email notifications.

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 13, 2016

There's no way to "disable" them, but you do need to make sure you have the following configuration:

  • The current user must have "browse users" permission (check global permissions)
  • Email visibility must be on as well, so the current user can see the other users email
  • The mentioned users must be able to see the issue
  • The field in which you are using the @mention must be rendered with the rich text option, not plain text

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